Privacy Policy

Effective Date: March 15, 2025

Welcome to Makalu Health, your leading destination for healthcare recruiting. This Privacy Policy traces how Makalu Health Inc. ("Makalu Health" or "we") collects, uses, and protects your individual data once you associate yourself with the website and related services (collectively referred to as the Makalu Health platform).

In this document, we will detail the types of personal data we collect, explain how and why we utilize your personal data, describe how we share your information, inform you about your rights to access and update your personal data, and outline how you can exercise your legal rights as a user.

Note that our services are intended for individuals who are 18 years of age or older. Our information collection and utilization approaches have been designed with these parameters in mind.

We may occasionally update this Privacy Policy. Any changes will be reflected by updating the Effective Date at the top of this document. By continuing to utilize the Makalu Health platform after a new Effective Date, you acknowledge and agree to the most current form of the Privacy Policy. Each new version supersedes all the previous ones.

Personal Information We Collect

The nature of personal data we collect and store is contingent upon your activities on the Makalu Health platform. Here's an overview of the personal data we gather at different stages of your interaction:

When You Visit the Makalu Health Website

Upon accessing the site, even if you are only browsing the content, we automatically collect certain personal data, including:

Device Information

This involves technical data about your computer or device, such as your IP address, device type, operating system type and version, unique device identifiers, browser type and language, and other system data. We also determine your approximate geographic location, including country, city, and geographic coordinates, based on your IP address.

Usage Information

This includes usage statistics regarding your interactions with our site. We collect data such as the last page you visited before accessing our site, the pages you viewed, content you checked, time spent on pages, features utilized, search queries, click information, online chat communications, and the dates and times of these activities.

We collect the aforementioned personal data through server log files and tracking technologies, as detailed in the "Cookies and Data Collection Tools" section. This data helps us identify new and returning visitors, understand usage preferences, and analyze overall utilization of the Makalu Health platform.

If you create an account with Makalu Health, all Device Data and Usage Information will be associated with your account.

When You Create a Healthcare Professional Account

To access certain features, such as job applications, you need to create a user account. When you set up an account, we collect and store the personal data you provide, which may include:

Account Information

Upon creating or updating your account, we collect and store essential personal information such as your first and last name, email address, and password. You may choose to provide additional information for your profile, including phone number, work history, references, education, certifications, COVID-19 vaccination status, and related documentation, as well as other professional data and account settings.

How We Use Your Personal Information

We collect and process your personal information for several key purposes:

  • Platform Functionality: Your data helps us maintain smooth operation of our digital services across devices, including troubleshooting and resolving technical issues.
  • Service Delivery: We use your information to power our healthcare jobs portal and related services. This includes processing applications, connecting candidates with suitable positions, enabling communications between applicants and potential employers, suggesting relevant job openings, and sending tailored messages based on your professional background.
  • Platform Administration: Your data allows us to communicate with you through various channels to provide updates, respond to inquiries, and share important information.
  • User Engagement: We utilize your information to inform you about Makalu Health updates, including new features, services, and content. Job listings may be shared based on your qualifications and search history.

Contact Us

If you have any inquiries or requests concerning our collection, use, and sharing of your personal information, please feel free to contact us:

Email: [email protected]

Mailing Address: 181 Front Street, Brooklyn, NY

We are dedicated to addressing your concerns and safeguarding your personal information.

FAQs

Pricing depends on your team size, workflows, and the channels you want AMY to run. Request a demo and we’ll set up a custom plan that matches your hiring volume and needs.
Makalu is built on a continuously updated graph of 1M+ U.S. healthcare professionals. You can source manually for a job, or connect your ATS/CRM to pull in existing jobs and candidates. AMY then ranks and matches clinicians to roles, enriches contact information when needed, and runs multi-channel engagement (SMS, email, voice) to qualify interest. We also maintain Provider Intelligence for fresh, structured signals captured from real interactions so matching and outreach get smarter over time.
AMY is your AI recruiting assistant. A configurable agent you can train to learn your organization, hiring rules, and the way your team communicates. She adapts to your tone and engagement style, follows your playbooks for outreach, qualifying, and nurturing, and consistently represents your brand and recruiting standards at your best. AMY helps source, rank, and engage clinicians across SMS, email, and voice then hands off warm candidates with full context, transcripts, and suggested next steps.
Yes. AMY can reach out via SMS, email, and voice calls, and can follow up intelligently based on provider responses. Your team stays in control with rules, pausing, and handoffs when human review is needed.
No — AMY is designed to sound calm, natural, and human-like. We optimize voice quality, pacing, and delivery so calls feel conversational, not synthetic. In practice, teams use AMY because the voice experience is best-in-class and among the most realistic on the market today.
No. Makalu is designed to work alongside your existing ATS/CRM. It integrates to pull jobs and candidates, then “supercharges” your workflow by ranking, surfacing hidden/stale gems, and automating engagement while keeping your system of record intact.
Yes. Your data is isolated using a single-tenant architecture, meaning it’s separated for your organization only. We don’t share your ATS/CRM data with other customers, and we use standard protections like encryption in transit and at rest, access controls, and audit-friendly practices.
In most teams, yes. Makalu reduces manual sourcing time, speeds up time-to-fill, and helps recruiters focus on high-intent, best-fit clinicians which typically translates into more placements with the same headcount.